FAQs

What's included in the delivery fee?

The delivery fee covers everything from start to finish—delivery, setup, takedown, and pickup of your rental items.

Do I need to be present for delivery?

Yes, someone of at least 18 years of age will need to be present at the delivery location. 

Do you deliver outside of Utah County?

Yes! We deliver throughout Utah County and surrounding areas. Delivery fees vary based on location. See the prices at the checkout. 

How far in advance should I book?

We recommend booking as early as possible, especially during weekends and holiday seasons. Reservations are accepted on a first-come, first-served basis.

Is a deposit required to book the items?

Instead of a security deposit, we place a temporary authorization hold on your card, which may be used only if necessary for damages, missing items, or unpaid balances.

What payment methods do you accept?

We accept all major credit and debit cards. All bookings are made online, so no cash payments are accepted currently. 

Can I pick the items up myself?

Yes! We now offer the option to either pick the items up yourself or to have them delivered to your location for an additional price. 

Do you offer discounts?

We occasionally run seasonal promotions and special offers. Follow us on social media to stay updated.

When is payment due?

Full payment is due before your event, at the time of reservation. Reservations are not guaranteed until payment has been received. The card hold will be placed a couple of days before the event. 

Can I move the rental items to another location?

No. Rental items must remain at the delivery address unless prior written approval has been given. 

How long is the rental period?

The rental price listed for each item is the price for one day, generally around 24 hours. 

What happens if the weather is bad?

If severe weather makes the rental unsafe, we'll work with you to reschedule when possible. Refunds are handled according to our cancellation policy.

How do I reserve the items?

Simply add the items you'd like to rent to your cart, choose your event date, select your location for delivery and complete the checkout process. Your reservation is confirmed once payment is received.